- Merchandise must be returned within 30 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Some items from alenetoo.com ship with an attached security tag.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- All discounted items are Final Sale.
- All special order items are Final Sale.
- All items purchased with the use of a promo code are Final Sale.
- Please Note: Shipping and handling charges are not refundable. Final Sale items may not be returned.
Other International Returns
- Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
- Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
- Please send your return to:
3013 Yamato Road B20
Boca Raton, FL , 33434
- Ship your package using a trackable, insured shipping method. Alenetoo.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- You will receive an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Refunds & Processing Time
If your package arrives at alenetoo.com within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via e-mail to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from alenetoo.com.
Need a Different Size/Color?
In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our worldwide express delivery, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.