- Merchandise must be returned within 30 days.
- Merchandise must have all tags attached.
- Some items from alenetoo.com ship with an attached security tag.
- Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoebox.
- All discounted items are final sale.
- All jewelry items are final sale.
- All special order items are final sale.
- Please note: Shipping and handling charges are not refundable, and final sale items may not be returned.
Free Prepaid Returns ( USA Only & Within 15 days )
A pre-paid shipping label is included in all orders shipped within the United States. To qualify for free return shipping, your return must arrive at alenetoo.com, within 15 business days of the date you recived it. Please allow for 7 days of transit time.
- Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. Please Note: When returning footwear, do not use your shoe box as your shipping box.
- Affix the prepaid shipping label included in your order to your package.
- Drop off your package at a U.S Postal Service mailbox or post office or visit www.usps.com/pickup to arrange for a free pickup.
- Please keep your top portion of the label for your records and tracking.
- You will recieve an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
- Please note: Packages received at alenetoo.com after 15 days will incur a $10.00 fee, which will be charged at the time of your return.
Non- Prepaid Returns How-To
We currently offer free returns for USA customers only. If your order arrived without a prepaid label, please follow these steps.
- Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. Please note: When returning footwear, do not use your shoe box as your shipping box.
- Please send your return to:
3013 Yamato Road B20
Boca Raton, FL , 33434
- Ship your package using a insured, trackable shipping method. Alenetoo.com cannot accept responsibility for packages we do not ship. Pleasae keep the tracking details for your records.
- You will receive an e-mail once your return has been processed. Please allow 5 businees days from the time we receive your return for it to be processed.
Refunds & Processing Time
If your package arrives at alenetoo.com within the 30- day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via e-mail to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received information from alenetoo.com
Need a different size or color?
In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our worldwide express delivery, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.